Frequently Asked Questions – FreshAir Health Services
Helping clients in Owings Mills, Reisterstown, Pikesville, Randallstown, and Baltimore County with answers to common questions about our psychiatric care services.
Telehealth allows you to have a secure, private appointment with our providers online from the comfort of your home. FreshAir Health Services offers telehealth appointments for clients throughout Maryland, including those outside Owings Mills.
The patient portal is a secure online platform where you can:
- Schedule appointments
- View medical records and test results
- Message your provider directly
- Manage billing and payments
It makes staying on top of your mental health care easier and more convenient.
Yes, FreshAir Health Services accepts a wide range of insurance providers, including:
- Aetna
- CareFirst/Blue Cross Blue Shield
- Cigna/Evernorth
- Optum/United Healthcare
- Medicaid & Medicare
- Humana
- Tricare
- Johns Hopkins Health Plan
We also welcome cash-pay clients.
Our providers specialize in evaluating and treating a wide range of psychiatric and mental health conditions, including:
- Depression and anxiety
- ADHD
- Bipolar and related disorders
- Trauma and PTSD
- Sleep-wake disorders
- Relationship or life-transition issues
- Substance use/suboxone management
- Postpartum, perimenopause, and menopause-related mental health concerns
Initial evaluations typically last 40–60 minutes. During this time, our providers gather a detailed history, review medications, and may order or review lab work. A personalized diagnosis and treatment plan is then developed.
Follow-up appointments last 20–30 minutes and focus on ongoing management of your condition, including:
- Symptom review
- Medication management
- Brief supportive therapy
Lab work review if needed
You can request a consultation online using our Request a Consultation form, call us at +1 (410) 220-0642, or email contact@freshairhealthservices.com.
We respectfully request at least 24 hours’ notice for cancellations so that the appointment can be offered to another client. We are happy to assist in rescheduling to a more convenient time.
All co-pays and co-insurance are due at the time of service. We accept:
- Cash
- Checks
- Debit cards
- Credit cards
If you are experiencing emotional distress, please contact:
- Maryland Crisis Hotline: 1-800-422-0009
- National Suicide Prevention Lifeline: 800-273-8255 (Available 24/7)
- Suicide and Crisis Lifeline: 988